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What to expect coming into refuge

NDAS provide refuge services across Northamptonshire. To access this service contact the 24-hour helpline on 0300 0120154

What to expect coming into refuge

Moving into an unfamiliar environment, leaving personal possessions behind and having to share accommodation with others is a very difficult time for everyone. Life in refuge is not easy, it is an unknown environment and not knowing how long it will be before you are re-housed or waiting whilst occupation orders are obtained to enable you to return to your own home can be challenging.

Alongside this, if you are a parent having to cope with the anxieties of your children leaving their familiar environment and extended family, not knowing when appropriate school places will be available is especially hard.

Support staff endeavour to identify how victims feel and they are committed to making refuge a nice space to live in, supporting residents to move forward in their lives, helping victims to regain their self-esteem and confidence, often with no support from family or friends. When a family moves into refuge a comprehensive support plan is provided.

Areas of support include:

  • Staying Safe
  • Being Healthy
  • Economic Wellbeing
  • Enjoying and Achieving
  • Making a Positive Contribution

Support staff have a broad depth of knowledge to ensure families can access all services to ensure new skills are learnt, helping families move forward in their lives and enabling them to live a life free from abuse and fear. We have strict policies in place to ensure the location of our refuges remain confidential. No visitors apart from pre-arranged appointment with professionals are allowed.

I have arrived with nothing

On occasions, women and their children will flee domestic violence quickly and as a result will have no personal possessions with them at all. Don’t worry, the basics can be provided and support staff will work with you to seek financial support.

How long can I stay in refuge?

Some clients stay only a few days, others for a few months whilst they wait for accommodation in a new community. Our refuge gives you temporary accommodation while we support you to find suitable accommodation.

Our Tweets

We are pleased the Business Minister is highlighting this important issue. We need to ensure employers are supportive and staff feel able to disclose abuse and not be judged, but be supported and signposted to available help.


We have yet more people to thank for their kindness over Christmas! If you don't see your name here please know that we still appreciate you, we just have so many people to thank!

If you would like to speak to someone we are holding virtual drop in sessions twice a week. Please visit http://www.ndas.co/i-need-help for more details and to join a drop in session. We do also have online chat available on our website every day 9am to midnight. #helpisavailable

Are you an experienced Executive Assistant and looking for a new exciting challenge?

We are looking for an experienced Executive Assistant who has a passion for organisation, someone who faces any task head on and takes ownership of all activities that come their way.

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Charity number: 1070741, Company Number: 2978532