Contact us

You can access help and support via our helpline. Your call will be answered by fully trained, friendly and supportive staff. Any information you give will be treated confidentially.

If we are not able to answer your call immediately please do leave a message and a support worker will call you back as soon possible.

If you are in immediate danger call 999

Before you call please ensure that you are in a safe place. When we take your call we want to ensure that you are safe.

Helpline: 0300 0120154

You can also contact us via email.

For any general enquires email:

For advice and support email:

Please note that these email addresses are only monitored during office hours

Our Advice Centre is open Monday to Friday 9-3pm

13-15 Hazelwood Road

Connect with us on social media 




Please do not use social media or website to report urgent queries, they are not monitored outside business hours. Please call the 24/7 helpline number 0300 0120154

We want to hear from you

We want to continually improve the service that we offer to our clients and are keen to hear any feedback you might like to provide. This is important information we can show our funders to show how we can make a difference to people like you.

Please click on the link below to provide your anonymous feedback.  Thankyou!


Please use the appropriate form below, in order for us to provide you with support.

I need help

General Enquiry

Charity number: 1070741, Company Number: 2978532

Registered address: 13-15 Hazelwood Rd
Northampton, NN1 1LG